Eastridge Workforce Solutions is a leading provider of workforce management solutions, dedicated to connecting skilled professionals with rewarding opportunities. We are currently seeking a dedicated and knowledgeable individual to join our clients' team as a Regional Technical Support Specialist. Reporting to the Manager of IT Service & Support, this role will be responsible for providing end-user support and maintaining office technologies in alignment with departmental policies and procedures. If you possess the required experience and qualifications and are looking for an opportunity to contribute to a dynamic IT team, we encourage you to apply.

Responsibilities:

• Provide on-site and remote user support to ensure a stable and performing end-user computing experience.
• Meet established ticket resolution Service Level Agreements (SLAs).
• Maintain an up-to-date inventory of all IT equipment for designated offices.
• Support office openings, moves, and upgrades.
• Offer proactive input, suggestions, and feedback on process and system improvements.
• Install and set up computer hardware and peripherals.
• Travel required up to 30%, with a minimum of 3 days per week in the office, potentially more based on workload.

Qualifications:

• Minimum of 3 years of related experience.
• Thorough knowledge of law firm applications, including Microsoft Office and NetDocuments.
• Demonstrated understanding of fundamental office local area networking and experience in hardware and software troubleshooting.
• Experience with troubleshooting network printers, MFPs, and copiers.
• Proficiency in supporting mobile devices, particularly the iOS platform. Experience with Mobile Device Management (MDM) platforms is a plus.
• Demonstrated experience in end-user support and basic training.
• Bachelor’s degree in Information Systems and Information Technology preferred.

Benefits:

• Comprehensive health, dental, and vision plans
• Generous 401(k) plan
• Ample time-off programs
• Mental health support programs
• Family-building and caregiving support
• Paid parental leave
• Life and disability insurance
• Wellness program
• Flexible spending accounts
• Employee referral bonus program

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds.

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